To eliminate deployment calls you need five things.
- Realistic forecasting. Proper forecasting is the foundation for a successful implementation. Without it, the project will spin out of control. Be realistic upfront, and it will go much smoother.
- A well-defined and mutually agreed deployment process. A defined process allows everyone to know where we are going and how we are going to get there.
- Proper tracking and reporting of the process. Good reporting of each step in the defined process including forecasts for delivery promptly informs everyone of the status. If the info in a report is trustworthy, there is no need to discuss trackers line-by-line.
- Proper execution. Execution is the most important. Talented, hard-working, experienced people are needed to execute the plan. Over time this results in trust. As trust develops, the need for scheduled calls diminishes.
- Trust. Immediately notify all key people as soon as you know something is going to delay the process significantly. This notification not only allows everyone time to adjust but also builds trust. Without trust, deployment calls are required to create routine accountability and uncover problems and delays. Trust is crucial to eliminating deployment calls, but that trust must be earned!