Kundendienstmitarbeiter (m/w/d)

Description

Are you looking for an exciting career opportunity within a fast-paced, international environment? Because we have big goals, and we want you to be part of them. We are looking to welcome a German speaking Landlord Relations Consultant to our team to help make a difference in the world. This position is responsible for handling the relationship with our client’s landlords. The LLRC communicates with landlords over phone and email and resolves various issues, e.g. bank changes, changes of ownership, terminations, etc. 

  

WHY BE PART OF MD7? 

Recognition: You deserve to be recognised and rewarded for your excellent work. In addition to exciting career opportunities and a modern, central workspace, you will enjoy the following perks: 

  • Increasing holiday entitlement 

  • Weekly competitions and prizes 

  • Fantastic company and team events 

  • International networking opportunities 

  • Relocation package 

  • Erasmus programme 

  • Hybrid model  

  

  

Make an impact: 5G and telecommunications are changing the world, and we are proud to be part of that change. Since 2003, we have been working with the largest telecommunications companies across the world. As leaders in the industry, our work impacts everything from business, healthcare and education, to enabling loved ones to stay connected and more. When you join MD7, you’re not only joining a thriving team, but you’re also joining a community of people you can be proud of. Be part of the story and help build a more connected world. 

  

Grow your career: We are committed to providing learning and development opportunities for all MD7 employees, and that’s why we provide the best training in the industry. In fact, our goal in 2022 is to promote at least 30% of our employees. We can proudly say that our entire leadership team has been promoted internally. Whether you are beginning your career or looking to take the next step, we have a career path for you. Unsure? Just ask! 

  

Enjoy yourself: Since our early days as a start-up, we have held onto our “can do” attitude where our employees can make big ideas happen. We have created a fun and exciting international community of talented individuals. With 4.3/5 stars on Glassdoor and a recent employee engagement rate of 93%, we are proud of the culture that MD7 employees have created – a culture with a real sense of fun, value and belonging. With 24 different languages spoken at MD7, we have proudly worked across 21 different countries and 6 continents. 

  

Culture: We love our culture at MD7, and we know you will too. Culture is not a cheesy buzzword to us – it’s something real. When you travel from an MD7 office in one country to one another country, it will feel very familiar to you. That is thanks to our Core Values: 

  • Respect for the Individual 

  • Balanced Life 

  • Giving Back 

  • Continuous Improvement 

  • Extreme Service 

  • Integrity 

  

A day in the life of a successful Landlord Relations Consultant can look like: 

  • Communicate with landlords via phone and email. 

  • Resolve issues in a timely manner and escalate unresolved issues while following procedures. 

  • Data entry and process monitoring. 

  • Liaise with the Lease Processor Team to ensure correct issuing of leasing documents. 

  • Communicate with landlords: inbound and outbound calls, attempting to contact landlords and sending or reviewing emails to/from landlords. 

  • Prepare for call with landlords: includes reviewing and researching existing and/or new leases using the Company’s database/software system, internet and other various sources. 

  • Resolving issues in a timely manner and escalating unresolved issues while following procedures. 

  • Data entry: includes entering data into the Company’s database/software system, Microsoft Excel, Word, etc. 

  • Training: Assist with the training of new employees as required. 

  • Attend client meetings if necessary. 

  • Thriving in an international environment alongside other talented and innovated individuals 

  

REQUIREMENTS 

  • Native-level German. 

  • Ability to communicate effectively and persuasively over the phone. 

  • Basic computer skills with Outlook, Excel and Word are required. 

  • Ability to prioritise and be self-motivated with minimal supervision. 

  • Effective time management skills. 

  • Comfortable placing outbound calls. 

 

WHAT WE OFFER YOU 

In addition to the benefits and perks listed above, we are offering: 

  • Pay: Salary  

  • Terms: Full-time, permanent 

  • Location: Duesseldorf 

  •  

TAGS 

  

LANDLORD RELATIONS CONSULTANT: 

(“Kundendienstmitarbeiter”, “Landlord Relations Consultant”, “Customer Service”, “Representative”, “Telecommunications”, “Wireless”, “5G”, “Landlord”, “Property Owner”, “Communication”, “Negotiation”, “Negotiating”, “Career”, “Deutsch”, “Culture”, “Core Values”) 

  

Dusseldorf, Germany - 40547, Dusseldorf

May 17, 2022

To apply for this position call:
+353 1687 9613